Shipping & Returns

Please find below our Shipping and Return Policy:

  1. We ship your orders via regular courier services like DTDC, Professional Couriers etc. We are not affiliated with or have no partnership with such services. The Kitsch Box is only responsible for shipping your orders through regular courier services. We endeavour to serve you the best way possible but will not be held responsible for any kind of mishap/breakage/loss/damage that occurs to the shipment or in fact for any failure/delay in delivery that arises due to reasons beyond our control. We will however assist you to the best of our ability to track/trace/identify the location of any missing parcel by coordinating with the courier service, but we will not be held responsible for the same.
  2. We endeavour to calculate the shipping cost as accurately as possible using metrics like distance, weight and product dimensions. Some minor error in calculation may occur occasionally and we shall not be held responsible for the same. The Kitsch Box shall without any prior notice modify the shipping costs at any time. The shipping cost collected shall be considered only as a rough estimate and incase the actual cost of shipping increases, the buyer needs to pay the shipping balance as well.
  3. Since most of our products are personalised and made to order, we follow a strict no return/exchange policy.
  4. Refund shall only be processed in the case of order cancellation.
  5. Orders can be cancelled only up until the order is processed. An order is not eligible for cancellation if it’s processing has already started.